PRIVACY NOTICE - CUSTOMERS
Imaginative Cuisine Ltd are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely.
We have published this notice to help you understand
-how and why Imaginative Cuisine collect information from you
-who we share your information with, why and on what basis and
-what your rights are
If we make changes to this notice we will notify you by updating our website. Should you need to contact us please write to:
Imaginative Cuisine Ltd, 7 Irvine Way, Lower Earley, Reading, Berks RG6 4JW
WHAT INFORMATION WE COLLECT WHEN YOU ORDER AND WHY?
When you buy goods from us, you are entering into a contract with us. You will need to set up an account before ordering from us, so we can set this up we will ask you to provide some personal information such as;
-full name, address, contact numbers and an email address.
HOW DO WE USE YOUR INFORMATION?
Data protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are: CONTRACT your personal information is processed in order to fulfill a contractual arrangement e.g. in order to send you your order. CONSENT where you agree to us using your information in this way e.g.for storing your payment details. LEGITIMATE INTERESTS this means the interests of Imaginative Cuisine in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party's such as delivery partners LEGAL OBLIGATION where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.
WHO WE SHARE YOUR INFORMATION WITH AND WHY
DELIVERY PARTNERS In order for you to receive your goods, Imaginative Cuisine works with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items. PAYMENT PROCESSING Imaginative Cuisine works with trusted third party payment processing providers in order to securely take and manage payments.
KEEPING IN TOUCH WITH YOU we want to keep you up to date with information about new ranges and products via our newsletter. When you set your account up, we will ask you if you want to receive this.
HOW LONG WE KEEP YOUR INFORMATION
If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exception to this are where; the law requires us to hold your personal information for a longer period, or delete it sooner. You exercise your right to have information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law. We bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until the proceedings have concluded and no further appeals are possible; or in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.
WHAT ARE YOUR RIGHTS
You are entitled to request the following from Imaginative Cuisine, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk RIGHT OF ACCESS to request access to your personal information and information about how we process it RIGHT TO RECTIFICATION to have your personal information corrected if it is inaccurate and to have incomplete personal information completed.RIGHT TO ERASURE (also known as Right to be Forgotten) to have your personal information erased. RIGHT TO RESTRICTION OF PROCESSING to restrict processing of your personal information RIGHT TO DATA PORTABILITY to electronically move. copy or transfer your personal information in a standard form. RIGHT TO OBJECT to object to processing of your personal information. RIGHTS WITH REGARDS TO AUTOMATED INDIVIDUAL DECISION MAKING including profiling-rights relating to automated decision making, including profiling.
If you have any general questions about your rights or want to exercise your rights please contact us.
You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner's Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way you believe does not comply with The Data Protection Act, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.